From the Heart

When You Get That Call About Your Aging Parent

7 min read November 13, 2026 By Mike Crawford

You may have imagined it before it happens. Then the phone rings, and everything else has to wait.

Unhappy male driver resting with hand on face inside vehicle, contemplative mood and everyday exhaustion concept, selective focus

You may have imagined it before it happens.

Your phone rings in the middle of an ordinary day. Your parent needs help. Someone is concerned. You need to come.

This week, I got that call.

I was at Florida Southern, helping prepare for our Veterans Day convocation, when my mother and her neighbor called. Mom was confused. Her neighbor had gone over to check on her, and they weren't sure what to do.

My mother is 89 and lives alone. My brother and I are involved in her life. Her neighbors look out for her. We have routines and support in place.

Still, hearing that something was wrong sent my thoughts in a hundred directions.

I handed off my responsibilities, stopped at home to pack, and headed toward Kissimmee. Her neighbor stayed with her. My brother was also on his way.

For the moment, people were doing what needed to be done.

Inside my head, I was already trying to figure out everything that might come next.

The drive gives you plenty of time to worry

What would I find when I arrived?

Would this be something we could address and work through? Would she need more help than we had arranged? What if we suddenly had to make a decision about whether she could continue living alone?

Then came the questions about how we would manage.

I have a job and responsibilities. My brother has a family and a business. We both want to be there for our mother, but neither of us has unlimited time or resources.

Love makes us want to show up. It doesn't automatically clear our calendars, replace lost income, or tell us what to do.

That can be hard to admit when someone we love needs us.

"Being needed in two places doesn't mean you have failed in either one."

Guilt can pull you in both directions

On that drive, I felt guilty for not already being with Mom.

I also felt guilty for leaving work during an important morning.

Then I felt guilty for worrying about work while I was worried about my mother.

If you care for an aging parent, you may recognize that particular tangle.

You want to be a dependable employee, a present family member, and a caring son or daughter. When those responsibilities collide, it can feel as though someone is getting less than they deserve.

But being needed in two places doesn't mean you have failed in either one.

I had colleagues who could carry on without me that morning. My mother had a neighbor beside her until we arrived. Accepting that help was part of caring for her.

You don't have to solve the whole future on the way there

Uncertainty makes us reach for answers. We want to know what is happening, what it means, and how we will handle it.

Sometimes we start making decisions in our heads before we have enough information to make them.

I caught myself doing that. I was thinking about future living arrangements and long-term responsibilities while I was still driving toward a situation I hadn't seen.

There may be important decisions ahead. Some may need prompt attention. Others can wait until we understand more.

A question that helps

What needs to happen next?

  • Who is with your parent?

  • What help is being sought?

  • What do you need to know when you arrive?

  • Who else can share the responsibility?

Those questions give your attention somewhere useful to land.

Let people take a piece of the load

During a stressful moment, "Let me know if you need anything" can be surprisingly difficult to answer.

Specific requests are easier:

Can you stay with her until I arrive?

Can you write down what happened and when?

Can you handle this responsibility at work today?

Can you call the rest of the family so I can focus here?

You may also need someone who can listen while you say the things you feel uncomfortable admitting: that you are frightened, that you are worried about money, or that you don't know how much more you can manage.

Those feelings deserve room, too.

Make room for a conversation afterward

When the immediate situation allows, it can help to talk through what worked and what was difficult.

Did the right people know whom to call? Was someone able to stay with your parent? Were important details easy to find? Is there a gap in the support you have arranged?

Include your parent in those conversations as much as possible. Needing help does not erase their preferences or their right to be heard.

You don't have to turn every difficult day into a complete overhaul of their life. You can begin with what that day has shown you.

That might mean updating a contact list, arranging another check-in, or talking with the appropriate professional about a concern.

One useful change is still a useful change.

For now, take the next step

There is a particular helplessness in traveling toward someone you love without knowing what you will find.

You may be frightened. Your mind may race. You may wish you had anticipated something you couldn't reasonably have known.

Try to remember who is already helping and who you can ask.

On my drive, my mother's neighbor was with her, my brother was coming from another direction, and my colleagues were carrying on at work.

I didn't have the future figured out.

I had people, and I had a next step.

Sometimes that is where we have to begin.

Smiling man with white hair and glasses wearing a purple checkered shirt outdoors in front of a garden

Written by Mike Crawford

Certified Home Safety Specialist | Age Safe® America

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